Refund policy

GENERAL

Notwithstanding anything to the contrary, our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Customer shall be responsible for all shipping costs.

There are certain situations where refunds are NOT granted: (if applicable)

-Print or card with obvious signs of use.
-Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 10 days after delivery.
-Items bought on sale.

-Personnalized work.

-Custom orders either made or ordered on demand.

-Any item that is not a physical product. (PNGs, PDFs or any other formats) 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Customer shall be responsible for all shipping costs.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at natashaprevostcustomerservice@gmail.com

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they have a manufacturer defect. If you need to exchange it for the same item, send us an email at natashaprevostcustomerservice@gmail.com and send your item to:

Natasha Prevost

4580 Euclide-Brien

Montreal, QC H1X3H4

Canada

Customer shall be responsible for all shipping costs.

SHIPPING

Canada Post is directly responsible for all transport and shipping. All information pertaining to Canada Post’s shipping policies is contained on their public website that can be accessed here: https://www.canadapost.ca/tools/Cst/terms-e.asp

Any claim for loss, damages arising out of, in connection with, or resulting from the Purchase Order shall be made directly to Canada Post.

In no event shall Natasha Prevost be held responsible for any loss incurred by Canada Post. Each item is carefully packaged with high quality custom packaging and marked with “DO NOT FOLD OR BEND” to ensure that it arrives in optimal condition. If you wish to have additional coverage, you may choose your shipping method accordingly.

All items shall be properly identified with your order number releasing shipments against any Order and any Order item number or other identification number shown.

INCORRECT SHIPPING INFORMATION AND UNCLAIMED ORDERS

Notwithstanding anything to the contrary, you are solely responsible for correctly inputting your shipping information. If any errors in completing your shipping address results in your order to be lost or undelivered, we will not be held responsible. In the case of a lost or undelivered order resulting from your error in inputting or completing your shipping address, there will be no refund and Natasha Prevost will not be held liable.

Notwithstanding anything to the contrary, you are solely responsible for receipt of your order in a standard sized mailbox. If Canada Post is unable to deliver your order, you will have to pick it up at Canada Post at your own expense. If Canada Post returns the order to us, we can ship the item again for additional shipping costs.

RETURNS

To return your product, you should mail your product to:

Natasha Prevost

4580 Euclide-Brien

Montreal, QC H1X3H4

Canada

Customer shall be responsible for all shipping costs for returning any item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LIMITATION OF LIABILITY

Notwithstanding anything to the contrary, in no event shall Natasha Prevost be liable for any claim of any kind, for any loss, or for any damage arising out of, in connection with, or resulting from the Purchase Order in excess of the price allocable to the products or services giving rise to such claims. Any action resulting from Natasha Prevost’s default as to the Purchase Order must commence within 10 days after the cause has accrued. Notwithstanding anything herein to the contrary, Natasha Prevost shall have no liability for any consequential, special, punitive, incidental or indirect damages.